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Complaints
How to raise a complaint.
If something has gone wrong, here is how to register a complaint, and what happens next if you are not satisfied with the outcome.
How to register a complaint
We hope that you will never have cause to complain but if you do and you wish to register a complaint, please contact our network;
In writing
Stonebridge Mortgage Solutions Ltd.
Regency House
Miles Gray Road
Basildon
Essex
SS14 3FR
By telephone
By email
complaints@stonebridgegroup.co.uk
The Financial Ombudsman Service
If you are not satisfied with the outcome, you may be able to refer your complaint to the Financial Ombudsman Service free of charge.
Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it.
Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it.